Need help?
Frequently Asked Questions
Wig Quality
we provide 8 inches to 40 inches full frontal wigs.
Jlux offer both swiss transparent lace and High Definition lace. Both lace are great choice providing seamless melt, have a look at wigs available to see which you prefer.
- No, as Jlux provides the thinnest lace in the market, we will continue to focus on this. our transparent lace does exactly the same thing as a HD lace.
Jlux wig is guaranteed to last for at least 12 months when taken care of properly. our 100% virgin hair provides minimum to no shedding and zero tangle.
We are sorry to hear the wig you want is not in stock, please let us know what wig you are looking to purchase includong length, lace type and density. A quote will be sent to you and once payment is made wig will be processed.
majority of our wig cap circumference is 22.5cm, if you want a different measurement please contact us and we will be glad to help
Restock
we restock every 3 weeks to keep up with demand. follow us @jluxwig on instagram to keep up with updates.
Customisation
unfortunately we only offer customisation and colouring to jlux wig
please feel free to add customisation service to basket and we will be happy to customise your wig for you.
contact information
email- jluxhairstore@gmail.com
instagram- @jluxwig
snapchat-@jluxwig
customization will take 5 working days from the preferred date booked.
Maintanance
Bleaching a Jluxwig is not necessary as we provide the tiniest knots in the market.
however, for the best natural-looking wig we do recommend a 30% volume peroxide solution.
mix 1 part of bleach powder with 1/2 part bleach peroxide solution to achieve a toothpaste consistency.
apply bleach paste starting from the front to the back of the frontal. leave for no longer than 10-15 minutes.
purple shampoo is required to tone down yellowness.
if you do over-bleach your knots, correct this with black nail polish/ black spray dye and carefully avoid the lace.
straight wigs are easy to maintain.
heat protector like 'IC fantasia' is recommended to keep your wig quality looking amazing.
do not apply any form of heavy/greasy products on your straight wig.
wigs cannot absorb grease-like hair on the scalp. heat protector is all you need for your straight wigs.
curly wigs are the easiest wigs to maintain but are still high maintenance.
A water spray bottle will be your best friend alongside a curly mouse. highly recommend the olive oil mousse, to maintain a non-crunchy curl alongside SOFTNFREE coconut hair spray.
These two products can be purchased at your local hair shop or online.
when going to bed, please ensure your curly hair is dry to avoid smell. put your wigs in two braids to maintain curls and if possible wear a protective scarf or bonnet to maintain lace and edge work.
- To maintain your lace frontal wig, it is important to handle it with care. Here are some tips:
- Brush your wig gently with a wide-tooth comb to detangle it. Start from the ends and work your way up to the roots.
- Wash your wig every 7-14 days with a sulfate-free shampoo and conditioner. Avoid rubbing or twisting the hair while washing.
- Always air-dry your wig by placing it on a wig stand or mannequin head. Avoid using heat to dry it.
- Avoid sleeping with your wig on or wearing it in the shower or pool.
- Store your wig in a cool, dry place away from direct sunlight and heat.
By following these tips, your lace frontal wig will stay looking beautiful and last longer.
Shipping
orders are shipped same day and will be received the next day
wigs should take no longer than 24 hours to arrive, in uncommon situations please contact royal mail customer service 0345 774 0740 and quote the tracking number for more information and updates. you can also track your unit via the royal mail website for live updates.
CONTACT IMMEDIATELY TO RECTIFY.
If orders are already shipped Jlux will try its best to rectify this but cannot guarantee rectification.
no refunds or exchanges in this situation.
Order shipped around the uk mon-thurs) - Free next working day deliveryOrders shipped to the rest of the world - £7.99Jlux is not responsible for missing parcels due to incorrect address.No returns/Exchanges..